Implementation

When it’s time for your project to launch

A successful project implementation takes careful planning, focus, and practice. Our Implementation Services put experienced resources on your project to ensure it’s done on time, on budget, and without interruption.

Implementation Services

Navigating the implementation of a complex project requires a skilled, attentive eye and strong communication. Whether it’s a new service, migration, deployment, or custom development and integration, Amplix has the resources to get it done.

Our professional services team augments yours, providing the knowledge, tools, processes, and experienced personnel necessary for successful implementations, including services, solutions, and custom development or integration.

How We Implement

Project Coordination

We act as a layer of additional logistical command, facilitating and enhancing communication and accountability to ensure your project remains on the fast track.

Enhanced Project Management

Our project management team leads the project delivery, builds, and maintains a project plan, coordinates all meetings, and gathers all of the necessary documentation for the project.

Project Engineering

Our team of engineers helps you create optimal design and configuration of your CX technology deployment, configure the system capabilities, and conduct user acceptance testing.

CCaaS and UCaaS Training

We’ll handle training end-users, supervisors, managers, and administrators on CCaaS and UCaas, to help you ensure proper use and full adoption of the services you invested in.

Custom AI Development and CRM Integration

Our talented and experienced team of developers can create custom solutions for your CX needs. From developing custom Intelligent Virtual Agents (IVAs) to integrating your CRM.

Mobility Staging and Kitting

Quickly and efficiently deploy mobile devices like smartphones and tablets to the field without the headache of

Let’s Implement

What we bring to the table

Experienced team to augment yours

Proven processes for consistent results

Specialized capabilities to ensure success

Amplix was able to help us put in an entirely new network, add security and managed services - on top of that while giving hundreds of thousands of dollars back to our business.”

— Ted Kenney, CIO, Access Records Management

From building out extensive APIs with our internal platform to a sophisticated IVR, Amplix has been able to stay in sync and step by step as our business is ever-growing, and we love to turn on new features day by day.”

— Uplift

I don’t know how they do it, but they’re able to get things done that no one else is able to.”

— TA Associates

Amplix took the pressure off of us during this process. We’re very confident in their expertise and capabilities and would recommend them to anyone going through a technology project.”

— Northern Essex Community College

Amplix looks out for your best interest, and they have come in with much better price points than we received going directs through carriers.”

— BJ’s Warehouse

Amplix helped us make several decisions that resulted in a considerable amount of savings for us as an organization.”

— Blue Cross Blue Shield

Amplix’s relationships allow them to offer better solutions, better pricing, and better customer service, which is sometimes a key forgotten aspect of working with any vendor.”

— Suffolk

Amplix has been able to stay in sync and step by step as our business is ever-growing, and we love to turn on new features day by day.”

— Christine V., Manager of Customer Service

The Amplix team has always gone out of their way to help answer questions. Quick response time on support issues, and willing to give guidance on out-of-scope questions.”

— Jonathan L., IT Manager

Amplix is a great choice for consultation, service, and project management. I'd recommend them any day.”

— Daniel B., CTO

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